status)) { $$class->status = 'NEW'; } if (empty($$class->escalation)) { $$class->escalation = 'NORMAL'; } if (empty($$class->requester_user_id)) { $$class->requester_user_id = $ino_user->ino_user_id; } if (empty($$class->requester_username)) { $$class->requester_username = $ino_user->username; } if (empty($$class->requester_email)) { $$class->requester_email = $ino_user->email; } if (empty($$class->requester_phone)) { $$class->requester_phone = $ino_user->phone; } ?>